The Dine and Go Rewards Visa Prepaid Card (Card) is a prepaid card that will have funds loaded according to the loyalty, award, or promotional program sponsor’s rules. Card usage restrictions apply. Once your Card is activated you may use it, in person or online, to pay for qualifying dining and entertainment related items (goods or services), everywhere Visa debit cards are accepted.  You may not use your Card to withdraw money at any Automated Teller Machine (ATM), Point-of-Sale (POS) device or by any other means.  You are only able to spend the amount of money you have available on the Card. The Card is not a credit card.

When you activate, and use your Card, you accept and agree to follow all the rules, and terms and conditions outlined in the Cardholder Agreement available to you online at account.dineandgorewards.com .

No, your Card is not a checking or savings account. Your Card is a Prepaid Card.

Yes, you must be at least 18 years of age (or older if you reside in a state where the majority age is older).

Yes, follow the instructions on the Card Carrier, or in the Cardholder Agreement to activate your Card. Ways to activate a Card:

• Call Customer Service at: 866-639-7204 and follow the prompts.
• Go to account.dineandgorewards.com and follow the activation instructions.

When you call to activate your Card, you will be prompted to select a PIN. Your PIN is a 4-digit number that you will need in order to use at POS terminals. To obtain or change your PIN via the website visit account.dineandgorewards.com under My Account Reset PIN.

You are responsible for keeping your password and PIN safe and not sharing them with others.

Call Customer Service at 866-639-7204 IMMEDIATELY if you think your password, your PIN, or your Card has been lost, stolen, or otherwise compromised. There is a fee for replacing a Card, view the Cardholder Agreement in the “Fee Schedule” section for details.

There are three ways to keep track of your Card balance at no charge:

• Log in to account.dineandgorewards.com to view your transaction history and card balance.
• Call Customer Service at 866-639-7204, and then listen to the prompts.
• You can also request a written history of your account transactions by writing to us at our mailing address. Our mailing address is:
  Dine and Go Rewards
  P.O. Box 3480
  Lake Havasu City, AZ 86405

You may not add funds to the Card. The Card is not reloadable after the initial loading. See the Cardholder Agreement in the “Loading and Using the Card” section, for more details.

You can either select “Debit” for PIN transactions or “Credit” for signature transactions.

No. ATM access is not available.

No. Cash back is not an option for this Card.

Please see the Cardholder Agreement at account.dineandgorewards.com in the “Loading and Using the Card” section for details.

No. Recurring payments are not authorized.

Yes, please see the Cardholder Agreement in the “Loading and Using the Card” section for details.

Yes, you may use your Card to purchase qualifying dining and entertainment related items (goods or services) over the internet or by telephone. To do so, please make sure to use the valid address information we have on file for your Card when making these types of purchases, to avoid unnecessarily declined transactions.

The purchase you made online may have been declined for multiple reasons. The address you provided to the merchant is different than the address we have on file for your Card, the Card number was entered wrong, or funds were not available. Call Customer Service at 866-639-7204 if further assistance is needed.

The most common reason a transaction may be declined is:

• Insufficient funds are available.  Please check your funds availability and transaction history.
• The restaurant or merchant you patronized may have authorized the transaction for 20 percent more than the original purchase price to cover a possible gratuity.

Some merchants do not allow cardholders to conduct split transactions where you would use your Card as partial payment for goods and services and then pay the remainder of the balance with another form of legal tender.  If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge only the exact amount of funds available on your Card.  You must then arrange to pay the difference using another payment method.  Some merchants may require payment for the remaining balance in cash.  If you fail to inform the merchant that you would like to complete a split transaction prior to swiping your Card, your Card is likely to be declined.

When you use your Card to pay for goods or services, some merchants may authorize the transaction in advance; this places a temporary “hold” on your Card for the amount of the sale or for an additional amount or percentage greater than the sale amount depending on the individual merchant.
Once the final payment amount is received, the preauthorized amount on hold will be removed. It may take up to seven (7) days for the hold to be removed. During the hold period, you will not have access to the preauthorized amount. If you authorize a transaction and then fail to make the purchase, the approval may result in a hold for that amount of funds for up to thirty (30) days. Please note we cannot manually release authorizations or holds without a certified letter or fax from the merchant.

These merchants typically place holds for the amount of the bill plus a percentage (typically 20 percent) for the tip or gratuity. If the amount of the requested hold exceeds the amount of money stored on your Card, the transaction may be declined.  After the final transaction settles any excess holds will be removed from your Card.

All purchases you make with your Card are subject to the merchant’s return policies.  If you are entitled to a refund for any reason, it may be made as a “credit” to your Card, or you may receive cash.  The amount of the refund credit may not be available to you right away – you may have to wait up to five business days from the date of the refund to make sure the amount of the credit has cleared and is available to you to spend.

Yes, please see the Cardholder Agreement in the “Card Expiration and Replacement” section for details. Also, see the date printed on the front of the card.

Yes.  You may cancel your Card by calling Customer Service at 866-639-7204.  You will forfeit any remaining balance on your Card.

Yes, we reserve the right to cancel your Card if you have not used your Card before the expiration date.
We may also cancel your Card under the following conditions:

• If you violate any of the card rules, terms and conditions set forth in the Cardholder Agreement, as may be amended from time-to-time.
• If we believe there is fraud or security risks connected to your Card.
• If you decide you do not want to have all card information and notices sent electronically.
• For any other reason allowed by law.

Please see the Cardholder Agreement in the “Fee Schedule” section for details at account.dineandgorewards.com .

Telephone us at the Customer Service Number as soon as you can, if you think a discrepancy has occurred on your Card account. You must contact us no later than sixty (60) calendar days after the transaction(s) is posted to the Card Account. You may request a written history of your transactions at any time by calling us at 866-639-7204 or writing us at:

Dine and Go Rewards
P.O. Box 3480
Lake Havasu City, AZ 86405

You will need to include in the letter:
Your name and Card account number. Describe the discrepancy or transaction that you are unsure about and explain as clearly as possible why you believe that it is a discrepancy or why you need more information. The dollar amount involved and approximately when the discrepancy took place. Investigating discrepancy’s takes time, and if it is determined that there was a discrepancy on your account, we will correct the discrepancy promptly and credit the Card Account.

We know from time to time you may have additional questions.  You may email a question to us from the “Contact Us” page at account.dineandgorewards.com or call Customer Service at 866-639-7204.